Have you ever came across with high IQ, but basically zero EQ (Emotional Intelligence) co-workers or customer service representatives? Have you ever wondered why IQ, school performance or past work experience takes precedent in hiring or promotion decisions, rather than EQ? If we look around, it is hard not to recognize that a complete generation…
Category: Leadership Skills
FLIGBY at the CEU Business School
When Developing Managers and Leaders, Have Them Play Games… It’s one of your first days as a general manager of a small, family-owned winery in California. Minutes into a meeting with your new executive team, your sales manager insults your tasting room/hospitality manager. Do you continue the meeting as if nothing happened or reprimand…