Making the right decision

You’ve started to work as a new GM at a winery only a couple of days ago. You are holding a management meeting for working out new strategies, mission and vision. Two of your colleagues would like to leave the meeting saying: a pipe burst for the millionth time in a short period and they…

Active listening is more than just hearing

You know the feeling when you say something to your spouse/partner/relative and they nod as if they registered your request/question/words, but when you ask back they answer you with the following question: What were you saying exactly? At home you may be indulgent, but at a workplace such behavior is simply not acceptable.  “The art…